If you need to return a tyre, contact us before sending anything back. We will confirm the correct return route and explain what happens next.
The process depends on why the tyre is being returned.
For a standard change-of-mind return, the tyre should remain unused, unfitted and in resaleable condition.
If the product arrives damaged, appears faulty, or is not what you ordered, contact us before installation.
For a normal change-of-mind return, the tyre should be in a condition that allows it to be inspected and resold.
Once a refund is approved, we normally send it back using the same payment method used for the order. Your bank or payment provider may then need additional time before the funds appear in your account.
For a standard change-of-mind return, you may be responsible for the direct cost of returning the goods where applicable and where this has been properly communicated.
If the tyre is faulty, damaged in transit, incorrect or otherwise supplied in breach of your statutory rights, contact us before arranging transport so we can confirm the correct route and responsibility for costs.
UK consumers buying online will normally have statutory cancellation rights under applicable consumer law. Those rights operate separately from the voluntary MV Tyres return window shown on this page.
Nothing in this policy limits rights relating to goods that are faulty, damaged, not as described or otherwise fail to meet legal requirements.
Where consumer cancellation law requires the original standard delivery cost to be refunded, we will apply that requirement. Upgraded delivery options may be treated differently.
A normal change-of-mind return can be affected if a tyre has been fitted, driven on or handled beyond what is reasonably necessary to inspect it.
Special-order or customised goods may be subject to different rules where an applicable legal exception exists. We will explain this before purchase where relevant.
Trade and business orders may be governed by separately agreed commercial terms rather than consumer cancellation rules.
Our store policy provides 14 working days for eligible returns, subject to the conditions on this page. Consumer statutory rights may provide separate rights and time periods.
If you simply changed your mind, fitting or using the tyre may affect whether it is eligible for return. Faulty, damaged or misdescribed goods are assessed separately.
Contact us first. The return address can depend on how the order was fulfilled, so do not send goods to our registered office, a supplier or manufacturer unless instructed.
Do not fit it. Email office@mvtyres.com with your order number and photographs showing the tyre markings and labels.
Approved refunds are normally returned to the original payment method used for the order.
Banks and payment providers can need additional processing time after a refund has been issued. Contact us with your order number if you believe a refund is overdue.
Include your order number, the reason for return and photographs if the tyre is damaged, faulty or incorrect.
MV TYRES LTD · Company No. SC836467 · Unit 17 Flemington Industrial Park, Motherwell, Scotland, ML1 2NT
This page explains the MV Tyres returns process and store policy. It does not exclude or restrict statutory rights under applicable UK consumer law.